1. Introduction
ZGBK® Bearings (company name: Wuxi Heavy Industrial Micro Bearing Factory, website URL address: https://zgbkbearings.com/) appreciates your business and trust.
We are a China-based company, creating products to enhance your industrial and bearing supply experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
Intellectual Property Notice: ZGBK® is a registered trademark of Wuxi Heavy Industrial Micro Bearing Factory. All other trademarks, service marks, and logos used on this website are the property of their respective owners.
2. Data Collected
Data Storage Location
We are a China-based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield,” ensuring that your data is securely stored and GDPR compliant.
For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.
Registration Data
If you register on our website, we store your chosen username, your email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you may need to register purchase information on our website. These records will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions may be sent to our internal system or authorized third-party platforms. Only the data you explicitly provide is sent, and you are asked for consent each time you create a new support ticket.
Comments
When you leave comments on the website, we collect the data shown in the comments form, as well as the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes — they are never used for marketing or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored.
If you would like to opt-out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
Verification/identification of the user during website usage;
Providing technical assistance;
Sending updates with important information about news or changes;
Checking account activity to prevent fraudulent transactions and ensure data security;
Customizing the website for a more personal experience;
Guaranteeing that overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos. Embedded content from other websites behaves in the same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Below is a list of the services we use:
Facebook – See their privacy policy here: Facebook Privacy Policy
Twitter – See their privacy policy here: Twitter Privacy Policy
YouTube – See their privacy policy here: YouTube Privacy Policy
4. Cookies
This site uses cookies – small text files placed on your device to help the site provide a better user experience. Cookies may be used to retain preferences, store information for things like shopping carts, and provide anonymized tracking data.
You may disable cookies in your browser if you prefer.
Necessary Cookies (all visitors)
cfduid
PHPSESSID
Necessary Cookies (logged-in users)
wp-auth
wordpress_logged_in_{hash}
wordpress_test_cookie
wp-settings-[UID]
wp-settings-{time}-[UID]
5. Who Has Access To Your Data
If you are not a registered client of our site, there is no personal information we can retain or view regarding you.
If you are a registered client, your personal information can be accessed by:
Our system administrators
Our support staff when they need to access your account information to provide assistance
6. Third Party Access to Your Data
We do not share your data with third parties in a way that reveals any of your personal information (like email or name).
The only exceptions are for partners we must share limited data with to provide services you expect from us.
Examples include:
Hosting providers for site operation and maintenance
Email providers (Zoho) for communication and form submissions
Analytics services (Google Analytics) for anonymous usage data
7. How Long We Retain Your Data
When you submit a support ticket or comment, its metadata is retained until you ask us to remove it.
If you register on our website, your user profile information is stored and can be edited or deleted by you (except for your username).
8. Security Measures
We use SSL/HTTPS protocols throughout our site to encrypt user communications with our servers so that personally identifiable information is not intercepted by third parties.
In the event of a data breach, administrators will take immediate action, contact affected users, and reset passwords if necessary.
9. Your Data Rights
General Rights
If you have an account or have left comments, you can request an exported file of your personal data or request its deletion (except for data we are legally obliged to retain).
If all your data is deleted, we will no longer be able to offer product support or related services.
GDPR Rights
Your privacy is critically important to us. ZGBK® Bearings supports GDPR standards and permits residents of the European Union to use our services.
For more details, please visit the EU GDPR Information Portal.
10. Third Party Websites
ZGBK® Bearings may post links to third-party websites. These websites are not screened for privacy or security compliance by us, and we hold no responsibility for their practices.
Please review each site’s privacy policy and terms of service before sharing any personal data.
11. Release of Your Data for Legal Purposes
At times, it may be necessary for ZGBK® Bearings to release your information in response to a legal request from government authorities or private litigants.
We will comply with applicable laws and take reasonable steps to protect your rights and privacy in such cases.
Contact Information
If you have any questions about this Privacy Policy or the way your personal data is handled,
please send an email to info@zgbkbearings.com.
